Frequently Asked Questions.
Answers that help.

Home delivery costs 25 NIS for orders under 249 NIS. For orders of 249 NIS and over, shipping is free. The final price is displayed at checkout before payment.

Deliveries in Israel typically arrive within 5 business days. Business days do not include Fridays, Saturdays, and holidays. Delivery time is an estimate and not a guarantee of an exact arrival date. The courier company will update you via SMS before the delivery arrives.

Yes. For remote areas, delivery may take up to 14 business days, depending on the area and the courier company's routes. List of areas and shipping details.

Yes, local pickup has no shipping cost. The store is located at 47 Sokolov St., Ramat HaSharon. Select local pickup at checkout, wait for confirmation that the order is ready, and coordinate your arrival in advance by calling 053-726-4395.

You can check your order status in your personal account on the website. The courier company will send an update as the delivery approaches. If you need help, please contact us with your order number.

You can order directly from Yofeely.com for delivery to most countries worldwide. International orders are shipped exclusively via FedEx. Shipping costs are based on the destination and order weight and calculated at checkout.

Contact us as soon as possible with your order number and request. We will check if it is possible to change the order based on its processing and shipping stage. To cancel a transaction, you can also use the transaction cancellation page. Cancellation rights are subject to law.

Start with our product matching guide, review the product description and usage instructions, or search by brand in our brand guide. For questions about a specific product, feel free to contact us. Information on the site does not replace medical advice.

The payment methods available for your order are displayed at checkout, including credit cards and other payment options enabled on the site. Choose the option that works for you before completing your purchase.

Contact us with your order number, the product name, and a description of the issue. If you received an incorrect or damaged product, you can open a request via the returns and exchanges form. We will review the details and help handle the issue.

You may request a return for beauty and skincare products that have not been opened or used within 30 days of receipt, even if they were purchased on sale. You must keep the original packaging, tags, and manufacturer's seal (if applicable), as well as proof of purchase. These terms do not limit legal rights in the case of a defect or non-conformity.

You can return items at our store at 47 Sokolov St., Ramat HaSharon, by prior arrangement and at no shipping cost, or you can request a pickup by our courier. For returns due to a change of mind, the pickup cost is 25 NIS. Start with the return request form and we will contact you to coordinate.

For an exchange due to a change of mind, the cost for both shipments is 50 NIS — 25 NIS for pickup + 25 NIS for shipping the replacement product. The exchange is subject to product availability. A price difference between products, if any, will be settled separately.

No. In the case of a defect, incorrect product, or non-conformity, the product pickup and return processing are at our expense, with no shipping or cancellation fees. Fill out the request form; you can also email photos to info@yofeely.com with your order number.

After we receive and inspect the product, we will update you regarding your request. An approved refund will be issued to the original payment method within 10 business days, subject to legally binding timelines. Your bank or credit card company may require additional processing time. If more than 15 business days have passed since the return was approved, please contact us.

Call us at 053-726-4395, email info@yofeely.com, or use the contact form. For inquiries regarding an existing order, please provide your order number.