Customer Service
Yofeely Delivery and Returns
We hope you enjoy shopping with Yofeely. Here are our delivery and returns policies to help make sure we meet your expectations.
Shipping
Shipping is the charge for internet order processing, item selection, packaging, transport and handling. We don’t guarantee delivery times, but we do our best to provide accurate estimates.
Deliveries occur only on weekdays. Shipping and Delivery charges are subject to change and are determined when you order. Estimated delivery time assumes orders are placed before 12:00 noon. Orders you place with Yofeely late on Friday or on Saturday will not be processed until Sunday. Charges may be added to orders with Priority, Overnight and International shipping if we try unsuccessfully to deliver your order more than once.
Deliveries to Israel:
Delivery is FREE on all orders above 300.00 ILS
Courier: 25.00 ILS (Up to 5 days) For orders below 300.00 ILS*
Unusual Areas may take up to 10 days for delivery:
Exception areas are: The settlements of the Golan Heights and the northern border, the settlements of the Jordan Valley, settlements beyond the Green Line, settlements surrounding Gaza, settlements of the Arava, Eilat and the Dead Sea, hospitals, government offices, universities and many of the settlements.
Rest of the World.
We ship with Israel Post:
Israel Post - Registered Mail - Up to 28 Days
Israel Post - Ecopost- 7-10 Working Days
Israel Post - EMS - 4 Working Days
Please allow an additional 1-2 days Proccesing time.
Delivery cost is based on Weight, shipping cost will be calculated in the checkout.
Returns and Replacements
We want you to be completely happy with your Yofeely order. If for any reason you are not satisfied, we will gladly accept your timely return of unworn, unwashed, or defective merchandise. Used merchandise cannot be returned unless defective. Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. A pickup and/or restock fee may apply. Merchandise must be returned within 30 days of receipt of merchandise.
Returning Merchandise by Mail
On the back of the packing slip enclosed with your Yofeely order, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment).
Enclose the return section of the packing slip with your item(s). Please use one of the return labels provided on the front of your packing slip to ensure proper return address and credit information. Restricted items must be returned using ground transportation.
Please allow 10 to 14 days for Yofeely to process your return.
